Only two of the 32 HCAHPS survey questions focus directly on the healthcare physical environment, but the patient experience is shaped by a variety of healthcare design factors that influence all survey questions, according to a new infographic by the American Society for Healthcare Engineering. Hospital layouts can affect staff responsiveness. Communication scores can improve by designing quiet spaces. Research shows patients' perception of cleanliness can be improved with lighting, décor, and furniture choices, and that pain management is influenced by positive distractions, such as views of art and nature—concepts of active healthcare design.
The infographic examines how Cape Coral (Fla.) Hospital, part of Lee Memorial Health System, improved HCAHPS scores through patient-centered healthcare design with its "Pathway to Discovery" project.
Between Medicare's aggressive migration to value-based payment models and MACRA's 2017 Quality Payment Program rollout, healthcare providers must accept the inevitability of participation in fee-for-quality reimbursement design—as well as cultivating a grounding in health data analytics to enhance success.
As an early adopter of the Medicare Shared Savings Program (MSSP) and the largest sponsor of MSSP accountable care organizations (ACOs), Collaborative Health Systems (CHS) is uniquely positioned to advise providers on the benefits of data analytics and technology, which CHS views as a major driver in its achievements in the MSSP arena. In performance year 2014, nine of CHS's 24 MSSP ACOs generated savings and received payments of almost $27 million.
Health Analytics in Accountable Care: Leveraging Data to Transform ACO Performance and Results examines program goals, platforms, components, development strategies, target populations and health conditions, patient engagement metrics, results and challenges reported by more than 100 healthcare organizations responding to the February 2016 Digital Health survey by the Healthcare Intelligence Network.
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